Find answers to common questions about Vegancuts subscriptions, orders, shipping, billing, and more. Get the support you need, fast and easy.

Frequently Asked Questions

Got questions? You're in the right place.

Browse the sections below to find quick answers about your Vegancuts subscription.
 

Still need help? Click here to reach our support —we’re happy to assist and always here for our vegan community.
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Last updated: May 2025

1. Subscriptions
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2. Returns and Refund Policy
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3. Shipping Policy
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4. Product Information
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1. Subscriptions

How does your subscription work?

Our billing date is between the 9th and 10th of each month. Boxes are curated and prepped in advance, so it’s important to act early if you want to cancel or skip.
Once billed, the shipping process begins (packing, labeling, etc.), so changes must be made before billing.

 

Plans auto-renew with easy plan management, and you can skip a month anytime—no need to cancel if you just need a short break!

Monthly Subscriptions

You are billed between the 9th and 10th of each month. To cancel or skip a box, please do so no later than the 8th of the month to avoid being charged. If your cancellation is made on the 9th, your card may have already been charged, and your box may already be in progress.

Prepaid Subscriptions

You will be charged every 3, 6 or 12 months depending on which plan you choose.

For example if you subscribed April 23 2025 for a 12 month prepaid plan, you will be billed on March 10, 2026** 


If you cancel before your prepaid term ends, you won’t be billed again, but you’ll continue to receive all remaining boxes you’ve already paid for. These remaining boxes are not eligible for refunds, and the subscription will not auto-renew after the last prepaid box is sent—unless you manually re-enable "Auto-Renew" in your account.

Gift Subscriptions 

Gift subscriptions are set up as monthly subscriptions in our system, but instead of being charged monthly, your gift amount is preloaded as credits to the receiver's account. Each month, one credit is used to ship a box to your recipient—no action needed on their end after redeeming. Important note: their first box will ship after they redeem your gift, and the timing will follow our standard Shipping Policy.


Once all the credits have been used, we’ll send the gift recipient an email letting them know the gift subscription has ended. If they’d like to continue, they can top up their account and keep the boxes coming. If not, that’s totally fine—no further charges will occur and the subscription will automatically pause.
 

There’s no need for them to cancel; the subscription simply ends when the credits run out.

Gift Redemption Process

After your order is placed, the recipient gets an email to select their box type (Snack or Beauty) and enter their shipping address.  Prefer us to handle it? Just send us their shipping address and box choice, and we'll set it up for you!

Subscription Cancellations

You can cancel your subscription anytime—but to avoid being charged for the next box, make sure to cancel before the 8th of the month. Our billing happens between the 9th and 10th, and once payment is processed, we can’t issue a refund.

Here’s what you need to know:

  • Cancel by the 8th of the month to stop the next charge and shipment.
  • We can’t refund charges made on or after your billing date.
  • If you're on a prepaid plan (3, 6, or 12 months), you’ll still receive all the boxes you paid for—even after canceling.
  • We don’t offer partial refunds for prepaid plans.
  • Removing your credit card doesn’t cancel your subscription—it only delays payment.
  • Once your last box is delivered after canceling, you will not be billed again or receive any more boxes.
  • Want to come back later? Just log into your account and click "Auto-Renew."

Skip-a-Month Option

Need to take a break or going on vacation? No problem! You can skip a month of your Snack or Beauty Box subscription without canceling.

Just follow the steps in this guide (insert link) to skip a month on your own.

Prefer we handle it for you?

  • For monthly subscriptions: Email us at support@vegancuts.com and let us know which month you'd like to skip.
  • For prepaid plans (3, 6, or 12 months): Be sure to email us before the 9th of the month you'd like to skip. Payments are processed on the 10th, and that’s when your box gets scheduled.

For example, if you want to skip your March box, make sure to contact us before March 9th. Your next box would then arrive in April, with billing resuming on April 10th.

You can only skip one month at a time, so if you’d like to skip again later, just reach out to us again at support@vegancuts.com.

2. Returns and Refund Policy

All payments made are non-refundable once processed. Because our products are perishable, we cannot accept returns or issue refunds after an item has shipped.

Disputes & Concerns

If you have a concern about a product or wish to dispute a charge, please contact us within 1 day of the charge. We encourage reaching out to us directly—bank disputes can take 2–3 months to resolve, while we can often help much faster and more easily.

While we’re unable to offer refunds once an order has been processed and the box has shipped, we truly value your feedback and may be able to offer account credit based on your situation. This credit can be applied to future subscription charges or, if you’re on a pre-paid plan, we may be able to add an extra shipment instead.

If you have paid for a Snack Box yet did not receive it, found it unsatisfactory, or may have other issues with our products, please review our Delivery FAQs before reaching out. 

If your box arrived damaged, please contact us right away and include photos of the box and its contents so we can help make things right.

We’re here to assist—just email us at support@vegancuts.com and we’ll be happy to help!

You can also find more details in our Terms of Service.
 

3. Shipping Policy

We ship from West Jordan, Utah, and aim to get your box to you as quickly as possible! Orders are sent out in two bulk shipments per month:
  • Orders placed before the 16th (including renewing subscriptions) are shipped by the 15th of the same month.

  • Orders placed between the 16th and the end of the month are shipped within 48 hours.

    *If the scheduled shipping date falls on a weekend, the order will ship on the next business day.

Delivery times may vary depending on your location:
  • U.S. Orders: Typically arrive within 2 weeks
  • Canadian Orders: Usually arrive in 2–3 weeks
  • International Orders: May take 3–4 weeks (up to 6 weeks in rare cases)
  • Alaska, Hawaii, Military, and U.S. Territories: May take an additional 5+ days

We’ll email you a tracking number as soon as your order ships so you can follow it every step of the way.

Address Changes

Once your order has been "processed" and you have received an order number, that shipment's address cannot be changed unless you contact our customer support.  If the order is “unfulfilled”  there’s a chance we can change your shipping address.If your order has already been shipped and a tracking number issued, unfortunately, we’re unable to make any changes.


Subscription Customers: You can update your delivery address for future shipments by logging into your account and editing your shipping details.  Changing your address in the customer portal only changes your address for future orders that have not been "processed" yet.  Your first order is considered processed immediately, so if you need to change the address for your very first order, you need to reach out to customer support ASAP.

If you update your address on or after your billing date we cannot guarantee that your box will ship to your newly updated address.

Incorrect address? We aren’t responsible for orders shipped to addresses entered incorrectly. Reshipments may require additional fees.

Delivery FAQs

My order is taking longer than expected. What should I do? Check your tracking number first to see where your order is in transit. If it’s past the expected delivery timeframe (as listed above), contact us at support@vegancuts.com and we’ll be happy to assist.
 

Delivered but not received? Once marked “Delivered” by the carrier, the order is considered fulfilled. Please check with neighbors, around your delivery area, or your local post office.


Lost in transit? If tracking hasn't been updated in 5+ business days, contact us within 7 days of the last scan—we’ll do our best to help.

What should I do if my box or items arrive damaged? Please email us at support@vegancuts.com with photos of the box and damaged items. Depending on the situation, we’ll offer a replacement or partial refund.

4. Product Information

We provide a full rundown of what's included in the current month’s box on our website. You can check it out here:

👉 vegancuts.com/pages/monthly-boxes
  • Each VeganCuts Subscription Box is thoughtfully curated, but the exact contents may vary depending on product availability.
  • We do not guarantee that you will receive a specific item in your box.
  • It is your responsibility to carefully review the ingredients of each product before consuming or using it—especially if you have any allergies or sensitivities.
  • Please note that the products in the boxes are not manufactured by VeganCuts, but by our supplier partners.
  • The only guarantee we make is that the products are vegan. We do not guarantee that items will be allergen-friendly, gluten-free, or meet any dietary needs beyond being 100% vegan.